Where is my coffee coming from? Each month we use a new roaster, you can learn about them here! Your coffee is roasted (by them) and packaged (by us) within just a couple days before we ship it out to you.
I want to change my account email: You can always update your contact information in your account/subscription profile.
I forgot my password: It happens to the best of us. When you attempt to login just simply click “Forgot Password” and follow the on screen instructions on how to update it. If you continue to have issues please contact us.
Change my address: You can update your shipping and billing information in your account profile when you log in to the site. Make sure to update your information before the 25th in order to ensure proper shipping.
When is my box shipping? Your box will always ship out on the fifth of every month!
How do I make changes to my subscription? You can change your subscription if you wish under your account profile – your monthly charge will be adjusted based on the new plan you choose. Or simply email us before the 25th to update.
Please note: Prepaid subscriptions cannot be canceled and after payment the full term bust be carried through. If you wish to cancel please do so through your account page, but the cancellation will not take affect until your next billing date.
I ordered a specialty item, when will that ship? If you ordered it with a subscription, they will ship at the same time. If you ordered it alone, your item will ship within two days.
Shipping and Billing
Can I cancel? We’ll miss you. However, yes you can cancel at any time if you have a monthly subscription. You may cancel your pre-paid subscription (3, 6, or 12 month), but refunds are not processed and you will continue to receive boxes until the prepaid term ends. Head over to your account profile to change/cancel your subscription.
“New Subscription” Deals: If a subscription deal is offered (i.e. extra coffee or a free item), it will not apply to re-subscribers, but only FIRST TIME subscribers.
How am I billed for coffee subscriptions? Your first box is charged at the time of checkout, and then on the 25th of every month.
How am I billed for non-subscription items? You will charged immediately for all non-subscription specialty items and they will ship out within ten days. You will receive updated tracking information as your order is processed and shipped.
What shipping carriers do you use? We ship USPS Priority Mail.
Do you ship internationally? Unfortunately, we only currently ship within the U.S.
What about lost packages or tracking issues? In the rare case an item comes damaged or is missing, please contact our customer service team and we’d be happy to resolve your request. Validity of a damaged item will be at the discretion of the support agent and we request a photo of the damaged item with your submission to expedite a resolution. Damage to product packaging and boxes do not qualify for a replacement. Due to inventory changes, any issues must be reported within 30 days of receiving your shipment notification and allow up to 2 weeks for your replacement to ship once confirmed. Once it is processed, you will receive an email with new tracking information.
Return & Refund Policy
ALL SALES ARE FINAL UNLESS DAMAGES OR LOSS OCCUR.
Coffeeism Roasters + Partners
Learn all about our roasters – past and present – here!